Privacy Policy

Last Updated: November 5, 2025

WhatsApp Commerce Platform

This Privacy Policy describes how WhatsApp Commerce Platform ("we," "us," or "our") collects, uses, and protects information when you use our WhatsApp commerce platform ("Service"). This platform enables businesses to sell products and accept payments through WhatsApp messaging.

1. Information We Collect

1.1 Information You Provide Directly

1.2 Information Collected Automatically

1.3 Information from Third Parties

2. How We Use Your Information

2.1 Providing the Service

2.2 Communication

2.3 Business Operations

2.4 Analytics and Improvement

3. Information Sharing and Disclosure

3.1 Service Providers

We share information with trusted third-party service providers who help us operate our platform:

3.2 Business Partners

3.3 Legal Requirements

We may disclose information when required by law, legal process, or government request, or to protect our rights, property, or safety, or that of our users or the public.

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction:

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

6. Your Rights and Choices

6.1 Access and Portability

You can request a copy of the personal information we hold about you in a portable format.

6.2 Correction

You can update or correct your account information at any time through our dashboard.

6.3 Deletion

Data Deletion Request Process: To request deletion of your data, please contact us at privacy@whatsappcommerce.com with the subject line "Data Deletion Request". We will process your request within 30 days, except where retention is required for legal, regulatory, or legitimate business purposes.

6.4 Opt-out

You can opt out of marketing communications and certain data processing activities.

6.5 Data Portability

You can export your business data, including catalog and order history, in standard formats.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions.

8. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Third-Party Services

Our platform integrates with third-party services. These services have their own privacy policies:

We encourage you to review these policies when using our platform.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

You can control cookie settings through your browser, though this may affect platform functionality.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Your continued use of our service after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

For data deletion requests, please include "Data Deletion Request" in the subject line.

13. Data Protection Officer

[If applicable: Contact information for your Data Protection Officer]

14. Complaints

If you believe your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.